At Codequiry, we prioritize transparency and fairness in our interactions with users. To ensure a smooth process, it's important to be familiar with our refund policy, especially if you've forgotten to cancel your subscription during the trial period.
Our refund policy, you agreed to by signing up, is clear and equitable. Please take note of the following key points:
1. 3-Day Free Period
Upon subscribing to our services, you are granted a three-day free trial period. This disclaimer is prominently displayed when you initiate your free trial:
You have 3 days (72 hours) from the moment you begin until the point you are charged, allowing you ample time to evaluate the platform's suitability for your requirements during this trial period.
Any charges incurred are not due to billing system errors; they indicate that you neglected to cancel your trial or subscription.
By agreeing to our Terms and Conditions when you signed up, you acknowledge our no refund policy.
2. Summary
If you fail to cancel your subscription within the three-day free trial period, the subscription will automatically activate under your responsibility.
Once the subscription begins, charges for a full month will be applied. At this stage, a full Pro check quota is allocated as part of your subscription agreement, and digital goods in the form of checking quota are delivered to your account.
3. Cancellations
Users are encouraged to actively oversee their subscriptions, as billing processes are automated, and to routinely review their subscription status. To cancel your subscription, please navigate to the Billing page of your dashboard.
If you've forgotten the password to your account, kindly utilize the "forgot password" feature on the login page.
4. Special Cases
If you believe your circumstances merit special consideration, please contact us through our support channel, furnishing a detailed explanation. Subsequently, we will assess alternative options, such as account credit or partial/full refunds.
Additional Steps for Assistance:
If you encounter challenges or have questions regarding your subscription, please follow these steps:
1. Contact Support:
Reach out to our customer support team via the Intercom chat icon provided on our platform. For more serious inquiries or claims, please email us at contact@codequiry.com.
Clearly state your concerns, and our team will guide you through a resolution process.
2. Communication:
Our customer support team is dedicated to communicating with professionalism and efficiency to address your concerns and provide guidance.
Please note that response times may vary, especially during weekends or outside of regular business hours. While we strive to respond promptly, please allow up to a week for a response.
Disputes & Credit Card Chargebacks:
As we incur significant fees from our payment processor due to disputes, we strongly advise contacting us directly instead of disputing the charge through your credit card or bank. This will enable us to collaborate on finding a resolution to your concerns.
Contact us
We encourage you to reach out to us via chat or by sending an email to contact@codequiry.com for potential resolution first.
If you choose to escalate to disputes in violation of our Terms and Conditions, please be aware of the following consequences:
You hereby forfeit eligibility for any potential refunds, as our payments team will furnish evidence demonstrating our adherence to our Terms and Policies, as well as the clear delivery of advertised products. It's important to note that we win frequently in these disputes.
You will be banned across Codequiry and related services, including both name and IP bans, effectively limiting your future access.
Your name, card details, email, and card fingerprint will be stored on a global payments blocklist. This action effectively prevents card usage and may impact other cards or credit associated with you.
A fraud report will be submitted to your card's network, flagging your card for your involvement in fraudulent activity. This will result in the deactivation of your credit card and/or payment declines at merchants due to the heightened risk associated with your card.
Here's how we demonstrate fraudulent activity to your financial institution: attempting to reverse transactions after the delivery of advertised products, violating our Terms and Conditions and our no-refund policy, and neglecting to engage with us to seek a final resolution before taking any actions. These actions clearly indicate fraudulent behavior. We will not hesitate to take necessary action against you, as outlined in our policies, if you attempt to fraudulently reverse transactions.Thus, we urge you to carefully reconsider any potential disputes and encourage compliance with our Terms and Conditions to avoid these consequences, and we thank you for your co-operation on this matter.
As part of our strict no-refund policy, please understand that all transactions are final. We thank you for your understanding and cooperation in adhering to our policies, and we remain dedicated to providing assistance whenever needed to ensure a positive experience for all our users.